FAQs
Welcome to the Valerros FAQ page. Here, we have compiled answers to some of the most commonly asked questions about our luxury watches and sunglasses. If you need further assistance, please don't hesitate to contact us.
Customer Service
Are your products authentic?
Yes, all our products are 100% authentic. We source our luxury watches and sunglasses directly from reputable manufacturers and authorized dealers to ensure authenticity and quality.
What kind of customer service can I expect?
At Valerros, we pride ourselves on providing exceptional customer service. Our knowledgeable and friendly staff are always ready to assist you with any questions or concerns, ensuring a seamless shopping experience.
Do you offer a warranty on your products?
Yes, we offer a warranty on all our products. The warranty period and specific terms depend on the brand and product type. Please check the product details for more information.
How can I be sure I’m buying a high-quality product?
We ensure the highest standards of quality by sourcing our products from reputable manufacturers and authorized dealers. Additionally, every item undergoes a thorough quality check before being listed on our website.
Do you offer limited edition or exclusive pieces?
Yes, we offer a range of limited edition and exclusive pieces. Our collection includes unique timepieces and sunglasses that cater to the tastes of discerning customers looking for something special.
How long does shipping take?
Shipping times vary depending on your location. We offer express and standard shipping options. Estimated delivery times will be provided at checkout
What is your return policy?
We have a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it for a full refund or exchange, provided it is in its original condition. Please see our Return Policy page for detailed information.
How do I know my personal information is secure?
We take your privacy and security very seriously. Our website uses advanced encryption technologies to protect your personal information. For more details, please read our Privacy Policy.
What sets Valerros apart from other retailers?
At Valerros we offer a unique combination of authenticity, quality, and exceptional customer service. We address common frustrations in the luxury market by ensuring our products are genuine, our service is top-notch, and our collection is diverse and exclusive
If you have any other questions or need further assistance, please feel free to contact us at Info@Valerros.com or call our customer service team at +1 717 490-1513. We are here to help!